Delivery and Returns
Shipping costs are as follows:
UK – Free Shipping
EU – £9.99 (free on orders over £100)
RoW – £14.99 (free on orders over £150)
Orders shipped to Europe and Rest of the World, may be a subject to sales tax, duties, and customs fees, which we have no control over.
We are not responsible for paying any fees or rates charged by customs, these charges are the responsibility of the customer.
Temporary notice – As a result of Brexit, we are now incurring customs charges of £3.50/€4.00 on every EU delivery, which we’ve decided not to add to our delivery costs, at least for now. We’re also aware of some EU governments now adding ridiculous customs charges to deliveries from the UK, unfortunately there’s nothing we can do about this and we hope that in time this stupidity will end and unreasonable charges will cease being added (unfortunately, we’ve now had to cease all deliveries to Spain due to the actions of Spanish Customs).
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email [email protected] or write to us at Ska and Soul Customer Services, The Old School, 2 Church Street, North Cave, HU15 2LW.
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
To make an online return, within 14 days after the date on which you told us that you wished to cancel your purchase (or, if you have not told us that you wish to cancel, within 14 days of the date of receipt of the goods) send the goods you wish to return along with the delivery note to:
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.
As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery.
Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.
Problems with your order
We have a legal duty to ensure that we deliver products that conform with your contract. It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ska and Soul’s Online Customer Service Team, contact details below:
Email us: [email protected]
Write to us: Ska and Soul Ltd, The Old School, 2 Church Street, North Cave, HU15 2LW.
Once you’ve explained the fault or. If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered.
We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help.
This does not affect your legal rights.